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Terms & Conditions

Privacy Policy - The Basics

Privacy commitment and client file consent

Marie Phillips, BA (Hons) RRC, PFP, FCSI, MFA-P, CEA

Next Steps Planning INC.

 

 

Protecting the privacy of your personal information is essential to the companies whose products and services I offer, and me, and I’m committed to collecting, using, and disclosing your personal information responsibly (“I”, “me” and “my”, when referring to an advisor, include an incorporated advisor).

 

The personal information being collected, such as contact information, financial information, as well as records of meetings and phone calls, general correspondence, and any instructions you provide to me, will be maintained by me or at my direction in paper and/or electronic format in a client file. This information will be used to assess your financial situation, offer products and services that may be of interest and benefit to you, and provide ongoing client service.

 

Your personal information in your client file will be disclosed only to:

· My employees and people authorized by me

· Companies whose products and services I offer and their employees and agents, for, or relating to, their providing or seeking to provide financial products or services to you (and for, or related to, any other purposes you have authorized)

· Third-party service providers selected and authorized by me. If located outside of Canada, your personal information may be subject to the laws, including public authority access laws, of other countries

· Persons or entities to which you have granted access or that are allowed access by law

 

In accordance with applicable law and by your written request, you have the right to: review the personal information in your client file, request corrections to this information, and revoke your consent, subject to contractual limitations.

 

If requested by you, additional personal documents, such as copies of insurance policies, wills, and powers of attorney, may be kept in your client file.

Complaint Policy - The Basics

Our Commitment to Handling Your Concerns.

 

At Next Steps Planning Inc., your satisfaction is our priority. If you ever feel dissatisfied with a product or service, we want to hear from you. Your feedback helps us improve and ensures we meet the highest standards of fairness and professionalism. 

 
 

What Is a Client Complaint? 

A complaint is any expression of dissatisfaction about a product or service. It can be shared verbally or in writing. To ensure clarity and proper handling, we encourage you to submit your concerns in writing, including: 

  • What happened 

  • When it occurred 

  • What you believe would resolve the issue 

This helps us review your concern thoroughly and fairly. 

 
 

What Happens After You Submit a Complaint? 

Once we receive your written complaint: 

  1. Acknowledgement – Our Compliance Team will confirm receipt within five business days. 

  2. Review – We will speak with you to understand the details and gather any additional information. 

  3. Investigation – We will review your advisor’s notes and documentation to ensure a complete and fair assessment. 

  4. Resolution – We will work with you, your advisor, and the product carrier to address your concerns promptly. 

Every step is documented to ensure transparency and compliance with industry standards. 

 
 

Our Goal 

Most concerns arise from miscommunication rather than misconduct. We strive to explain products and risks clearly, in plain language, and keep detailed records of our conversations with you. If you have questions at any time, please ask—we’re here to help. 

  
 

Need Assistance? 

If you have a concern or need help submitting a complaint, please contact Marie Phillips or email us at info@nextstepsplanninginc.ca We are committed to resolving issues fairly and promptly. 

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